Absolutely ridiculous.

We booked our flights for christmas to return to Tasmania. Our flights were Gold Coast- Melbourne, Melbourne - Launceston.

Having booked approx 6months ahead of time to SAVE money, this has resulted in one of the most EXPENSIVE and ANNOYING christmases EVER.

1. They changed our flight approx 2 months ago. Very annoying, which meant we then had a 6 hour wait in Melbourne between flights - annoyed but accepted this as a one off.

2. our flights were scheduled for xmas eve - 24th Dec. On Friday 19th Dec, we receive an email saying that they have AGAIN changed our flight - this time leaving only 15minutes between legs. Totally impossible to make this work, since they cannot check you in from your original destination, and you have to collect bags and re-check in with a 45 min advance.

Their solution - refund us / give us a credit / shift our Melbourne leg flight to the next day (we would have to o’night in Melbourne at OUR cost) which meant we would not arrive until 8pm XMAS DAY - oh but for that option, a $180 fee would apply.

3. Contacting them is a nightmare… they must have 1 person on the phones, with 100million angry frustrated and annoyed customers!

RIDICULOUS

in order for us to get to our final destination, we had to cancel our flight with Tiger, and buy a last minute Virgin flight, for xmas eve - around $280 per person!!!!

I am extremely unhappy with the service and on-chargin of every cost to the consumer.

I WILL NEVER FLY TIGER AIRLINES AGAIN AND RECOMMEND EVERY PERSON I MEET TO NEVER FLY THEM EITHER.

The plane was originally leaving at 4.00am. saturday morning.
Then the flight was changed to 1.35am. saturday morning.

We dropped him off at 12.30, so he had 15minutes ontop of the 45minutes.
To find that they had shut the gate at 12.25 due to over booking the flight.

6 people were left without a flight.
1 man argued with the flight check staff for 30minutes and was let on the plane.

The 2 flight check staff then turned and walked away, leaving the remaining 5 people without service or contact details.

Unfortunately and much to the 5 remaining people, (2 of thoughs people had been there 3 hours early,) found out that they would not be receiving refunds, even though it was tiger airways fault.

I dont understand how these people are still running a business, and shouldn’t it be conpulsory for a business to have a telephone number, or atleast a complain desk/office. Or even just a complaint box, so you know they complaint actually made it to the airline.

Tiger Airway’s you are a disgrace. I may be 16 but I’m going to be watching thoughs TV add and listening to the radio adds, very very carefully, and anything that is incorrect i will record and sue them for false advertising, maybe then they will get the hint.

I’m very determind to get rid of this idiotic company.

Look out Tiger Airways. Alot of people really really hate you!

They changed the boarding gate at the last second (whilst I was in the toilet) and forgot to change the signage, which then looked like people were boarding a flight to Canberra, very unprofessional and the check in staff member was very rude as my baggage was 800 grams over the allowance so I had to line up three times to recheck the weight and carried half my clothes on board and still got slugged $25 for this!!

Three hours after arriving in Adelaide I got a message via my mobile (from Singapore) to check my email, which my husband did , my flight had been changed, I tried unsuccessfully to change my flights to a more suitable time via the booking number which was coming up as invalid and via the telephone which rang out or just hung up if I was fortunate enough to get a message machine!!!

I couldn’t get through to anyone and ended up booking with Qantas, the contrast was amazing very professional, fantastic service, sympathetic staff, easy check in with very little waiting time, and a person on the phone to talk to about any changes or queries. I am out of pocket $200 dollars but I will tell everyone I know about this ghastly airline and the lack of customer service, I hope the Australian Government shuts them down because they are ripping people off.

The old saying you get what you pay for seems to be true here.

I have booked a total of 8 domestic airtickets for my relatives from Canada, who will be on their first Australian trip in March 2009. Today I tried to upsize their luggage by contacting the Call Centre, I called 10 times at different times of the day, and every time I attempted by making different selection of services. However, every call I made was cut off soon after selection!! What’s worse, there is no other way of contact except this. I am very angry and frustrated.

I have just stumbled across this website and read your comments, and I am now even more anxious. I’ve never realised their services could be so appalling, but I’ve already paid in full for their airtickets which worth more than A$1500. Their policy states that no refund will apply to cancellations except in the event of death or flight re-schedules.

Does anyone here know of other possible contact methods to the airline? I am now all at sea. Their final Tiger flights were scheduled only 1/2 day before their international flights back to Canada. If I cancel their airtickets, I will get no refund and have to bear the loss. If I make changes to their schedules, I still have to prepare for the worst that could happen to them.

Many thanks for reading my message. I share the empathy of you all.

But oh no, Tiger informed us the other day that our Adel/Melb leg had been changed to now leave at 17.30p, which of course, if we accepted this, we would miss out on a connecting flight to Singapore. This is approx. a 7 hour difference!?
Tiger says ‘contact us’, but after 5 days of trying, to which the phone line was permanantly engaged or the recorded message says ‘please hold to speak to an operator’ and then eventually hangs up, I am still waiting to speak to someone from Tiger Airlines.
I have even tried ringing Tiger in Singapore and have had the same problems. I then decided to ring Singapore Airlines (they own Tiger, according to the Website), but they didn’t want to know about the problem.
If you read the fine print on Tiger website, it says we (the passenger) cannot get a refund of fares etc, if it is our error and this is understandable.
BUT what if the shoe is on the other foot - Tiger changes the flight details that do not suit!?
Should not they at least get you on another flight to match your connecting, refund your money or have the decency to have someone at the other end of the phone.
For a company trying to ‘make it in Australia’ they are going the right way about how NOT to run a business!.
I have contacted my local TV/new/media to give them my story, so maybe something may happen, but I will NOT be using them ever again.

I’m in the same situation, I had booked a flight to leave from Melbourne to Launceston on 25/12/08 leaving at 8am. I have since received an email telling me the flight will now leave at 4:30pm. There goes Christmas Lunch….

Tiger are cheap, for a reason…. I think Qantas and Virgin are just sitting back and laughing.

I will not waste my time with Tiger anymore, I’d rather pay a bit more and actually get what I pay for.

Hopefully the ACCC will do something about Tigers bait and switch advertising.